Contacts
How to Reach Us
If you would like to get in touch with the team behind taylormadeit.com.au, the best way to do so is by email. You can write to us at any time using the following address:
Please include a clear subject line so we can direct your message to the right person as quickly as possible.
What You Can Write About
We welcome a wide range of messages from our readers. You are welcome to contact us about:
- Questions about our content — if something in one of our casino reviews or guides is unclear, feel free to ask.
- Corrections — if you have spotted outdated or incorrect information, such as a changed bonus offer or an updated venue detail, please let us know so we can fix it promptly.
- Feedback — your suggestions help us improve our reviews and guides about pokies and online casinos for Australian players.
- Partnership requests — for advertising, collaboration or other business enquiries, please outline your proposal in your email.
Response Time
We read every message we receive. In most cases, we reply within a few business days. During busy periods it may take a little longer, but we do our best to respond to all genuine enquiries. Please note that we do not provide instant or live support — email is our only contact channel.
Questions About Your Casino Account
It is important to understand that taylormadeit.com.au is an independent review and information website. We are not a gambling operator, and we do not run any casino, hold player accounts or process payments of any kind.
This means we are unable to help with matters such as:
- Deposits and withdrawals;
- Bonus credits, wagering requirements or bonus disputes;
- Account registration, verification or closure;
- Login problems or technical issues on a casino site.
For any of the above, please contact the customer support team of the casino in question directly. Most licensed operators offer live chat, email support or a help centre on their own website.
Need Help With Gambling?
Gambling should always remain a form of entertainment. If you feel that gambling is starting to cause problems for you or someone close to you, free and confidential support is available across Australia.
Gambling Help Online is the national support service for Australians affected by gambling. It offers free, confidential counselling and support 24 hours a day, 7 days a week — via phone on 1800 858 858, through live chat, and via online resources at www.gamblinghelponline.org.au.
You can also consider registering with BetStop, the Australian National Self-Exclusion Register, if you wish to exclude yourself from licensed online and phone wagering services.
Reaching out for help is free, confidential and available to everyone — whether you gamble yourself or are affected by someone else's gambling.